Optimizing Experiences, Boosting Growth

We provide comprehensive customer feedback strategies to businesses. Our services include data collection, processing, analysis, and implementation to help improve your product and service quality.

What We do ?

At Spanby, we specialize in the strategic collection and analysis of client feedback data. We assist businesses in understanding their customers better and shaping their strategies to meet their customers' needs and expectations more effectively.

We begin by conducting an in-depth examination of your company, including its client base, target market, marketing strategies, product/service information, and more. Our comprehensive approach ensures that we understand your business inside and out before devising a tailored feedback collection strategy.

200 +
Completed Sites
450 +
Total Branch
666 +
Happy Customers

Did You Know?

Companies that prioritize customer feedback are 60% more likely to achieve higher customer retention.
85% of small and medium businesses that use customer feedback as a growth mechanism reported revenue growth.
Feedback-driven businesses grow 2.5 times faster on
average.

Why Choose Spanby ?

At Spanby, we don't just offer a service, we offer a partnership. We're dedicated to understanding your unique business needs and work alongside you to develop a tailored feedback strategy. Our cutting-edge technology and expert team help turn feedback into actionable insights, driving growth and customer satisfaction. By choosing Spanby, you're investing in the future of your business.

Collect Valuable Feedback

Understand your customers better by collecting and analyzing their feedback.

Improve Business Performance

Improve your products, services, and customer satisfaction based on valuable insights.

Streamline Processes

Optimize your business processes by incorporating customer feedback into your strategy.

Improve Your Net Promoter Score with Spanby

Is your business striving to create exceptional customer experiences? At Spanby, we empower organizations to understand and leverage the power of Net Promoter Score (NPS), a proven metric for gauging customer loyalty and satisfaction.

What is the Net Promoter Score?

The Net Promoter Score is a customer loyalty metric developed by Fred Reichheld, Bain & Company, and Satmetrix in 2003. It's calculated by asking customers one question: "On a scale of 0-10, how likely are you to recommend our company/product/service to a friend or colleague?"

Based on their responses, customers are categorized into three groups:

Promoters (9-10 score): Loyal enthusiasts who will keep buying and refer others.

Passives (7-8 score): Satisfied but unenthusiastic customers who are vulnerable to competitive offerings.

Detractors (0-6 score): Unhappy customers who can damage your brand through negative word-of-mouth.

Your NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

Why Spanby Services?

If your business already has a cusprivacy policytomer base, you are sitting on a gold mine of insights. Spanby's strategic feedback management and analysis services help businesses to gather, understand, and action the feedback that affects your NPS the most. Our comprehensive feedback strategies are tailored to fit your unique business, product, and customer profile. With Spanby, we go beyond just numbers. We interpret the stories your customers are telling through their feedback. We help you to implement actionable steps that lead to improvement in products, services, and ultimately, your Net Promoter Score.

Remember, an increased NPS means loyal customers, and loyal customers not only stick with your brand but also become ambassadors, spreading positive word-of-mouth about your offerings.

Partner with Spanby and let's work together on elevating your customer experience

Get Started with Spanby - Get a free Report for your Business.

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